Subsidiaries — AfriBet, SupaBets SA Holdings Pty Ltd — overview
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Implement a tiered kyc matrix immediately: Tier 0 (email/phone) – deposit cap ZAR 200/day, stake cap ZAR 50; Tier 1 (ID + selfie) – deposit cap ZAR 10,000/month, stake cap ZAR 2,000; Tier 2 (ID + proof of address + sanctions screen) – deposit cap ZAR 500,000/month, stake cap ZAR 50,000 with enhanced monitoring. Target ≥95% automated verification; route the remaining ≤5% to manual review within 24 hours and record disposition codes for audits.
Define market depth and pricing rules: set minimum market depth per fixture at ZAR 200,000 for marquee events and ZAR 25,000 for lower-tier matches; cap single-event exposure at 12% of declared depth; maintain pre-match margin of 6–7% and in-play margin of 8–12% to keep sustainable payouts. Snapshot odds every 5 seconds and persist snapshots for 90 days to support reconciliations using standardized match codes.
Apply strict controls for responsible betting and accumulator products: enforce deposit and stake limits by KYC tier, restrict accumulator legs to a maximum of 8, cap combined odds multiplier at 10,000 and set a per-bet payout ceiling of ZAR 750,000. Flag accounts that place >5 accumulators in 24 hours, or whose wins exceed 3× their average bankroll for an immediate review.
Operational reconciliation and risk triggers: embed unique match codes in every bet record (format example: ZA-YYYYMMDD-XXX), cross-check with third-party feeds at 60‑second intervals, and flag odds deviation >15% versus reference exchanges. If market depth falls below thresholds or pricing gaps appear, auto-tighten limits and reduce acceptance size. Block accounts with mismatched KYC documents or that show pattern-based exploitation; retain full audit trails for 24 months and export weekly risk summaries to compliance.
Getting set up quickly
Register using a single verified email and complete kyc within 24 hours to unlock full market depth and bet builder features. Set deposit and stake limits in your profile, enable responsible betting tools, and request match codes for specific fixtures to place quick accumulator bets or custom bet-builder combinations. Use the platform search to filter by market depth, odds movement and match start; save selections to a slip for instant placement. For multi-leg strategies, stagger stakes to stay within limits and avoid failed bets. Upload ID documents before high-value withdrawals to prevent holds. Monitor responsible betting alerts and reduce exposure if volatility rises.
when login fails – quick reset
Click "Forgot Password" to reset; confirm kyc, responsible betting settings and account limits, then retry login. If two-factor or match codes don't arrive, request a fresh code and check spam. Verify odds load and bet builder accessibility to ensure market depth updates. If still blocked, send support your username, transaction IDs and screenshots.
On mobile without the fuss
Use the mobile quick-bet panel to build wagers faster: open the bet builder, add selections via match codes or the search bar, then tap each selection to compare odds and view market depth. Toggle decimal/american odds directly on the slip. For accumulators, enable the auto-calc stake to see cumulative returns or lock stakes per leg to control exposure. Set deposit and stake limits from the account menu and activate session time-outs under responsible betting to avoid overspend. If you need finer control, switch to "advanced view" to expand market depth and track line movements before confirming. For fast access, pin favorite competitions and save common match codes to clipboard for one-tap entry. Use biometric login plus two-factor codes for secure quick checkouts and faster bet placement.
Telebetting when offline
Call the telebet line and give the operator match codes plus bet slip details; confirm your identity with your kyc reference so the wager is processed immediately. Ask for a transaction ID and check market depth verbally–request price and available liquidity for singles, accumulator or bet builder requests. State stake per leg if placing an accumulator to avoid misunderstandings. If the system imposes limits, request those limits in writing via SMS. Use SMS or USSD confirmation where available and save the message until settlement. Keep to responsible betting limits and record the operator name and time for any dispute. Photograph any paper receipt.
Action | Quick tip |
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Confirm identity | Provide kyc reference and get transaction ID |
Verify stake | Ask market depth, limits and odds before acceptance |
Support options that save time
Use in-app live chat for account and deposit issues – send kyc images (ID front, selfie, proof of address) and your account reference to cut resolution to under 10 minutes. Ask support to provide a market depth snapshot and current odds before placing complex bets so you avoid unexpected limits or manual reviews. For multiple selections, request a pre-check when submitting an accumulator or using the bet builder; agents can flag restrictions and suggest alternatives. Save time with the searchable FAQ for KYC formatting, max stake tables and cashout steps, and use the email subject template "Support: AccountID – KYC – urgent" for faster escalation and scheduled callbacks.
how cash out tends to act
Take cash-out early on singles or when live odds swing lower; for multi-leg accumulator bets, consider partial cash-out after two successful legs. Verify match codes to find the stake, confirm kyc and limits to avoid blocked withdrawals, and note bet builder selections often restrict cash-out. Watch odds movement: fast drops shorten the available window; set thresholds and stick to responsible betting rules.